UU Note: We wonder how many of those 508 ADA-related complaints come from the many disabled citizens of Uptown who are forced to use our non-ADA compliant L stations?
By Danielle Desjardins and Kaitlyn McAvoy
May 12, 2009 - One morning in November 2004, a CTA bus stopped at Catalpa and Broadway in Uptown for a woman and her daughter, who was using a motorized wheelchair because she had torn a ligament in her foot.
As the daughter wheeled up to the bus lift, she got stuck and couldn’t move her scooter.
“The operator kept saying f-ing this and f-ing that,” the unidentified rider stated in a complaint filed with the CTA.
This was one of 508 ADA-related complaints reported by the CTA that year.
When the woman tried to explain it was her daughter’s first time using the wheelchair, the unidentified driver replied, “She shouldn’t be on the f-ing bus if she doesn’t know how to use the scooter.” The woman, who was crying as she reported the incident to the Chicago Transit Authority, said she didn’t understand how the driver could be so rude to her and her daughter. Continue Reading