UU's Facebook page.
A reader named Kate wrote in to detail the serious delivery problems she's been having and the serious attitude problems she experienced when she went to the 60640 post office to tell the manager about it.
"I have not received mail from the Uptown P.O. since April 9th. Items that I haven't received so far have been a check, 7 Netflix DVDs (I had asked for replacements after not receiving them), a magazine sub, dental health insurance cards, and other pieces of mail. I went to the P.O. on Saturday, waited for 25 minutes and then told to wait in another line to talk to the Supervisor who treated me like I was an idiot and, said our carrier for the route I'm on just stopped coming in two weeks ago, and even though they have substitutes, 'there is nothing they can do once they give these carriers the mail.' He says once the mail gone from the post office. it's in their hands.
I asked if I could fill out a complaint form and he gave me something generic and then blew me off, saying other people were waiting. Today I called the Inspector General's office while at work and they told me to call the Consumer Affairs division which I will now do during my lunchtime tomorrow. I believe my belongings have been stolen and I am filing a theft report AGAINST this local post office for stealing my mail. I'm so upset I'm ready to scream. Is anyone else having this problem? My whole building is going through this, not just me."
Unsurprisingly, many readers chimed in with their own tales of woe about the post office, including stories of mail and packages found dumped in the snowbanks; standing outside their home and seeing the package notification change from "undelivered" to "delivered" even though they never received anything; receiving greeting cards that had been opened, presumably to see if any money had been enclosed; multiple stories of packages that were never received; and postal carriers who just stopped delivering the mail, for a myriad of reasons/excuses.
Other readers gave advice, the most common being to contact Rep. Jan Schakowsky's office, since the U.S. House of Representatives has authority over the USPS. Then investigative reporter Pam Zekman's producer asked the complainants to contact him to see if CBS can do a story about it.
Will things at the notorious post office change? It was a long-time item on the agenda of former alderman Mary Ann Smith to see the longstanding "culture of incompetence" (check out this article dating from 1992!) at 60640 get remedied. Stay tuned, we'll stay on top of this and hope for some better results.