Several readers wrote to us to let us know that Groupon has cancelled their recent deal with Cupcake Gallery. Since we posted the original deal, we felt that we should provide our readers with contact information for Groupon in case they had any issues redeeming their Groupon.
This is the text of the email that Groupon sent out today:
"Unfortunately, our deal with The Cupcake Gallery is no longer meeting the standards of quality that we aim to provide our customers. Our apologies for the inconvenience, but we have decided to close this deal.
If you have not been able to redeem your Groupon, please email us at email@example.com and we’ll be happy to issue a refund to the original credit card used for the purchase or to your Groupon account to be used for future purchases.
We appreciate your understanding, and sincerely apologize for any inconvenience this may have caused. "
Uptown Update wants to support our local businesses, and we encourage all of you to continue to support both Cupcake Gallery and Uptown Pie Co. This seems like a situation between Cupcake Gallery and Groupon, and we will leave it at that.
Update: We reached out to Darius, the owner of Cupcake Gallery and received this response:
"Thanks for reaching out. As you can imagine, I’m livid at this outcome. I can’t go into a lot of detail regarding this, but it’s simple. Over the past 8-9 months, The Cupcake Gallery sold thousands of Groupons in Chicago (4800 Groupons alone back in August of 2010) and also nation-wide. This has equated to a LOT of money for Groupon. We are a small company and Groupon wanted to re-run the most recent nationwide deal. It was in quite a few cities other than Chicago. I rejected the offer because I have 2 employees and 1 oven – there’s no way we would be able to keep up the demand. We have one telephone line. Imagine the craziness that would be upon us if we did that. Groupon took it upon themselves to cancel all of our previous Groupons.
I hate that some of my loyal customers are affected by this, but hopefully the refund process will go smoothly and they’ll understand where I stand from a small business perspective."